Terms of Service

Last updated: July 25, 2026

1. Agreement Overview

These Terms of Service ("Terms") govern your use of the WireZTNA platform ("Service") provided by WireZTNA ("Provider", "we", "us"). By subscribing to or using the Service, you ("Partner", "you") agree to be bound by these Terms.

These Terms apply to Managed Service Providers (MSPs), Value-Added Resellers (VARs), and any organization using the Service to provide network access to their end clients.

2. Service Description

WireZTNA provides a managed Zero Trust Network Access platform that includes:

  • A managed cloud broker for WireGuard-based encrypted tunnels
  • A web-based administration panel for user, group, and publisher management
  • Native client applications for macOS, Windows, Linux, Android, and iOS
  • A publisher agent for connecting private networks to the broker
  • REST API for automation and integration
  • Technical support according to your subscription tier

3. Partner Obligations

As a partner, you agree to:

  • Use the Service only for lawful purposes and in compliance with applicable law
  • Maintain the confidentiality of your admin credentials and API keys
  • Not attempt to reverse-engineer, decompile, or exploit the Service infrastructure
  • Not use the Service to facilitate unauthorized access to third-party networks
  • Not exceed the user or tenant limits of your subscription tier
  • Inform your end clients about data processing in accordance with GDPR
  • Report security vulnerabilities responsibly (see Security Policy)

4. Acceptable Use

The following activities are prohibited:

  • Using the Service for illegal activities including unauthorized network intrusion
  • Distributing malware or conducting attacks through the platform
  • Bypassing access controls or impersonating other users
  • Using the Service to circumvent legal content restrictions (unless authorized by applicable law)
  • Reselling or sublicensing the Service beyond white-label provisions of your plan
  • Automated scraping, stress testing, or abusing the API beyond reasonable use

Violation of this policy may result in immediate suspension without notice.

5. Service Level Agreement

TierUptime CommitmentSupport Response
Starter99.5%Email, 24h business days
Growth99.9%Priority email + Slack, 4h business hours
Enterprise99.9% (with SLA credits)24/7, 1h critical

Uptime is measured monthly and excludes scheduled maintenance (communicated 48h in advance) and force majeure events. SLA credits for Enterprise tier: 10% of monthly fee per 0.1% below commitment, up to 30% maximum.

Current system status is available at wireztna.com/status.

6. Subscription and Billing

  • Billing cycle: Monthly or annual (annual receives 2 months free)
  • User counting: Based on active users with at least one session in the billing period
  • Payment: Due within 15 days of invoice date
  • Price changes: Communicated 60 days in advance; existing contracts honored until renewal
  • Taxes: Prices are exclusive of VAT/IVA, which will be added where applicable

7. Data Processing

We process personal data as described in our Privacy Policy. For partners acting as data controllers over their end clients' data, we offer a Data Processing Agreement (DPA) in compliance with GDPR Article 28.

8. Intellectual Property

  • The Service, its software, documentation, and branding remain the property of WireZTNA
  • White-label rights are granted per your subscription tier and do not transfer ownership
  • You retain ownership of your configuration, policies, and end-client data
  • The publisher agent is distributed under open-source license (MIT) — your modifications are yours

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our total liability is limited to the fees paid by you in the 12 months preceding the claim
  • We are not liable for indirect, consequential, or punitive damages
  • We are not liable for damages resulting from end-client misuse of the Service
  • We are not liable for network outages, data loss, or breaches caused by your configuration decisions

Nothing in these Terms limits liability for fraud, gross negligence, or death/personal injury caused by our negligence.

10. Suspension and Termination

10.1 By the Partner

You may cancel your subscription at any time. Service continues until the end of the current billing period. Upon termination:

  • Your data remains accessible for 30 days (export period)
  • After 30 days, all data is permanently deleted
  • Publisher agents continue to function locally but cannot reach the broker

10.2 By WireZTNA

We may suspend or terminate access if:

  • Payment is overdue by more than 30 days
  • You violate the Acceptable Use policy
  • Your use creates a security risk to other tenants
  • Required by law or regulation

Except in cases of imminent security risk, we will provide 14 days written notice before termination.

11. Confidentiality

Both parties agree to keep confidential any non-public information shared during the partnership, including API keys, pricing, architecture details, and client lists. This obligation survives termination for 2 years.

12. Force Majeure

Neither party is liable for failures caused by events beyond reasonable control, including natural disasters, war, government actions, pandemics, widespread internet outages, or third-party infrastructure failures (AWS, Cloudflare).

13. Governing Law and Disputes

These Terms are governed by the laws of Spain. Any disputes shall be resolved through good-faith negotiation first. If unresolved within 30 days, disputes shall be submitted to the courts of Barcelona, Spain.

For EU partners: nothing in these Terms limits your rights under mandatory consumer protection laws of your jurisdiction.

14. Changes to These Terms

We may modify these Terms with 30 days written notice. Continued use after the effective date constitutes acceptance. Material changes (pricing, SLA, liability) require 60 days notice.

15. Contact

For questions about these Terms: